Question 1

WHAT IS AN ESCAPE ROOM AND HOW DOES IT WORK?

Accepted Answer

An Escape Game is a real-life escape game that consist of groups of players that are locked in a room and have 60 minutes to find clues, solve puzzles, and work together as a team to escape the room before time runs out. A Game Master will be watching via cctv for help at all times.

Question 2

AM I REALLY LOCKED IN A ROOM?

Accepted Answer

No. While we want you to feel immersed, and pressured for time to "escape," there is always a way out without assistance at all times, for your safety.

Question 3

HOW MANY PEOPLE CAN PLAY?

Accepted Answer

Each game requires a minimum of 2 players and each room has its own maximum listed.

Question 4

WHAT IS THE AGE LIMIT?

Accepted Answer

The game is best suited for ages 8 and up. Participant(s) 14 and under must be accompanied by an adult.

Question 5

WHAT IS THE COST?

Accepted Answer

$36.99 per person plus tax.

Children who will be held, or placed in a stroller for the entire duration of the game will not require a paid ticket.

Question 6

DO YOU OFFER REFUNDS?

Accepted Answer

Our games are non-refundable to no-shows. However, you may reschedule your game online for a different day/time if done within 24 hours.

Question 7

DO I NEED A RESERVATION AND HOW DO I BOOK A ROOM?

Accepted Answer

Reservations are required and must be made online. Click on the 'Book Now' button. Walk in reservations are welcome and paying in store is available if there is an available time slot.

Question 8

HOW DOES AFTER HOURS BOOKING WORK?

Accepted Answer

If you are looking to book a game outside of our normal business hours, give us a call at 904-579-3599 at least 24 hours in advance and we will get you all set up!

Question 9

HOW EARLY SHOULD I ARRIVE?

Accepted Answer

It is ideal to arrive 15 minutes early. Games start on time and late arrivals will be docked for time, and may not have the time needed to escape the room or be properly briefed. If the game is not already booked after your time slot, we may be able to accomade you for up to 15 minutes extra, but that is not guaranteed. Please plan on a few minutes after the game for a photo session.

Question 10

DO YOU HAVE HANDICAPPED ACCESS?

Accepted Answer

Yes, our building, game rooms and bathroom have handicap access. However, some games rooms have limited access to certain areas.

Question 11

DO YOU HANDLE LARGE GROUPS AND CORPORATE EVENTS?

Accepted Answer

Absolutely! Please call us at 904-579-3599 or email us at askjeeg@gmail.com to discuss the details of your group needs.

Question 12

ARE MASKS REQUIRED?

Accepted Answer

No. All games are private and we will not be requiring masks. Feel free to wear them at your discretion.

Question 13

WHAT COVID-19 PRECAUTIONS ARE YOU TAKING?

Accepted Answer

All rooms and the objects within them are thoroughly sanitized between games. We ask that guests utilize hand sanitizer before entering each room. Additionally, our games are for private parties only to reduce the risk of possible spread of infection.

Frequently asked questions